Vacation Rental Policies
***Some of the Most Guest-Friendly Policies in the Islands***
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Security Deposits, Cleaning Fees, Payments, Cancellation

Security Deposits

• Unlike most vacation rental owners, we DO NOT require security deposits from our guests.   Our guests respect our fine homes and always volunteer to pay if Dad should walk through the screen door.   We treat our guest as we would our relatives.   We would never ask our relative to pay for a broken cup, nor would we ask our guests to do so!

Cleaning Fees

• To maintain our strict cleaning standards, we charge a one time cleaning fee on all our homes.  This can range from $40 on a small studio to $200 on a large home.  Cleaning fee information is listed on each property’s main page on this site.
• ALL bedding after every guest is laundered, INCLUDING the quilt and mattress pad. The mattress is then sprayed with Lysol.
• There are ample cleaning supplies available for those guests who enjoy running the vacuum everyday - even on vacation!
• All of our homes are non- smoking inside.  However, some homes have comfortable covered areas for smokers outside.

Payment Schedule

• *Only $100 to hold your place 3+ months out.
• ** 50% due 90 days before arrival.  
• ***The Balance is due 30 days before arrival.  

• Different policies may apply to Holiday / Ironman Bookings, International Bookings, and some larger bookings.
• If the first two payments are due two weeks apart, we may combine them into the earlier date for convenience.
• Payments are by check or money order only, as the high merchant fees in Hawaii for credit cards would increase our rates.

Cancellation Policy

We understand that our guests sometimes must cancel for unforeseen reasons.   We have one of the best cancellation policies in Hawaii:
Your FINAL 50% payment will be refunded immediately if your trip is cancelled or postponed.  On the first 50%, there will be a full refund if cancelled 50 days before arrival.    Inside 50 days we will try to sell your space.   For each day we rent, even at a "lower last minute discount " you will get a refund for that day.   So if you book at $100 per day, cancel, and we rent it for $70, you get your full $100 refunded.   Unlike most companies, we do not charge $50.00 service fees.
Any " lost deposit" can be used, as a FULL CREDIT towards a FINAL check in payment, for another stay at the same property within 8 months.
Your next stay may be adjusted for the season up or down, and is subject to availability.  If this 2nd reservation is cancelled within 50 days of arrival, you will forfeit ½ the total of the 2 nd booking.  The balance ½ can then be used as a credit towards a third booking.
Note: We have a different policy when it comes to last-minute bookings and bookings over Ironman, Christmas, and New Year’s.  See Our Ironman and Holiday pages for more info.  (Links on the index page.)